Clear terms. Straight answers.

Terms & Conditions

By ordering or using a LexLink service, you agree to these terms and the package information confirmed on your order.

Services and coverage

Internet services are subject to network coverage, capacity, compatible equipment and partner-network availability at the service address. A map pin or preliminary check does not guarantee service. LexLink confirms final availability before activation and selects the suitable available partner network. A supplied SIM may carry partner branding while LexLink manages the customer service.

Month-to-month services

Recurring consumer packages are supplied month-to-month unless an order expressly states otherwise. Monthly charges remain due while the service is active. Customers must give LexLink reasonable written notice to cancel before the next billing date.

Orders, payment and RICA

Orders remain subject to verification, stock, coverage and payment. South African law requires valid identity and proof-of-address information for RICA. Activation may be delayed or refused if required information cannot be verified. Cash on delivery may be offered only for qualifying SIM-only orders when LexLink confirms it in writing.

Acceptable use

Customers may not use a service unlawfully, interfere with networks, resell it without permission, or engage in abusive, fraudulent or security-threatening activity. Partner fair-use and network-management measures may apply.

Support and liability

LexLink will provide reasonable support and escalate partner-network faults. Connectivity can be affected by outages, radio conditions, infrastructure, load-shedding and events outside LexLink’s control. Nothing in these terms removes rights that cannot lawfully be excluded under South African consumer law.

Privacy Policy

LexLink collects information needed to check coverage, process orders, take payment, perform RICA, deliver products, provide support and meet legal obligations. This can include contact details, addresses, order records, payment status and identity-verification information.

Information is shared only where reasonably required with payment, network, fulfilment, hosting and compliance providers. LexLink does not sell customer information. Records are retained only for operational, contractual or legal purposes and protected using reasonable organisational and technical safeguards.

You may ask to access or correct your information, subject to applicable law and identity verification.

POPIA Information

LexLink processes personal information for legitimate business purposes and with the safeguards required by the Protection of Personal Information Act. Customers may object to certain processing, request correction or deletion where legally available, or raise a privacy concern with LexLink.

Some records must be retained for RICA, financial, fraud-prevention or other statutory purposes. A deletion request therefore may not apply to every record immediately.

Refund Policy

Refund eligibility depends on the product, activation status, service use, condition of returned hardware and applicable consumer law. Approved refunds are returned through the original payment method where reasonably possible.

• Incorrect or defective hardware must be reported promptly and kept complete with supplied accessories and packaging.
• Activated SIMs, consumed services and completed delivery charges may not be refundable unless required by law or LexLink confirms otherwise.
• If LexLink cannot provide the ordered service after final coverage verification, the team will offer an alternative or process the appropriate refund.

Contact support before returning anything so the return can be authorised and traced.

Delivery Policy

Delivery estimates begin after payment, stock, address, coverage and required verification are confirmed. Estimates are not guarantees and may be affected by courier capacity, severe weather, remote-area routing or other events outside reasonable control.

The customer must provide a complete, accessible delivery address and a reachable telephone number. Additional charges may apply if an order must be redirected or redelivered because supplied details were incorrect.

Shipping Policy

Hardware and SIM orders are shipped through selected courier or delivery partners. Risk transfers as provided by applicable law and the confirmed order terms. Customers should inspect packages on receipt and report visible damage, shortages or incorrect goods promptly with photographs where possible.

Device availability and the exact supplied model or finish are confirmed before dispatch. LexLink will contact the customer if a listed item becomes unavailable.