Privacy Policy

Who we are

LexLink is a South African connectivity service provider offering internet, fibre, LTE/5G, routers, VoIP, hosting and related services.

Website: lexlinks.co.za

Support: 0740030086

Email: support@lexlinks.co.za

Information we collect

• Full name and surname
• ID number or passport number where required for verification or RICA-related processes
• Email address
• WhatsApp or mobile number
• Physical address and service location
• Suburb, province and coverage area
• Selected package or service
• Router, SIM, fibre or installation details
• Payment status and invoice details
• Proof of payment where applicable
• Website usage information such as pages visited, form submissions and device/browser details

Why we collect your information

• Process your signup request
• Check service availability and coverage
• Create invoices and payment requests
• Contact you about your order, payment, delivery or support query
• Arrange router delivery, installation or activation
• Verify customer details where required
• Provide customer support
• Manage monthly subscriptions and unpaid accounts
• Improve our website and services
• Comply with legal and regulatory requirements

Payment information

LexLink may use third-party payment providers such as checkout to process online payments securely. LexLink does not store your full card details on our website.

Payment information may be processed by the payment provider according to their own security and privacy requirements.

Sharing of information

• Payment providers
• Delivery or courier partners
• Fibre, LTE/5G, VoIP or hosting service providers
• Installation teams
• Customer support and billing systems
• Legal, regulatory or compliance authorities where required

We only share information where it is necessary to provide the service, process payments, deliver goods, verify coverage, comply with the law, or support the customer.

Storage and security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online system is completely risk-free. Customers are responsible for keeping their own account, payment and device information secure.

Customer rights

• Request access to your personal information
• Request correction of incorrect personal information
• Request deletion of information where legally allowed
• Object to certain processing of your personal information
• Ask how your information is being used

Marketing communication

LexLink may send service updates, package information, payment reminders or promotional messages. You may request to opt out of marketing messages at any time.

Important service-related messages, such as payment reminders, activation updates, delivery updates and support notices, may still be sent where necessary.

Cookies and website tracking

The LexLink website may use cookies or similar technologies to improve user experience, understand website usage and support online forms or checkout functionality.

You can manage cookies in your browser settings.

Data retention

We keep customer information only for as long as necessary to provide services, manage billing, comply with legal requirements, resolve disputes and maintain business records.

Contact us

For privacy questions, contact LexLink:

Phone/WhatsApp: 0740030086

Email: support@lexlinks.co.za