Terms & Conditions

About LexLink

LexLink provides connectivity-related products and services, including fibre, LTE/5G internet packages, routers, VoIP, hosting and related services.

Website: lexlinks.co.za

Support: 0740030086

Email: support@lexlinks.co.za

Services

• Fibre internet packages
• LTE/5G internet packages
• SIM-only packages
• Routers and related hardware
• VoIP services
• Hosting services
• Installation or activation assistance
• Customer support and billing services

Availability and coverage

All internet services are subject to coverage, infrastructure availability, provider approval and successful verification.

Fibre packages are subject to fibre availability in the customer’s area. Pricing may vary depending on the available network and package selected. Fibre may be powered by Vuma where available.

LTE/5G service availability depends on network coverage in the customer’s area.

Submitting an order does not guarantee activation.

Orders and signup requests

When a customer submits a signup request, LexLink may:

• Verify the customer’s details
• Check coverage
• Confirm the selected package
• Send an invoice or payment link
• Request supporting information
• Arrange delivery, installation or activation where applicable

LexLink may decline or cancel an order if service is unavailable, details cannot be verified, payment is not received, or the customer does not meet service requirements.

Pricing

Prices shown on the website may include monthly fees, once-off router costs, installation fees, activation fees or other service charges.

Prices may change from time to time. LexLink will confirm the final price before activation where coverage or package availability affects the price.

For fibre packages advertised as “from” a price, the final monthly fee depends on the available fibre provider, speed and location.

Payments

Payments may be made through approved payment methods, including checkout, EFT, payment links or other methods accepted by LexLink.

Services will only be activated after payment has been confirmed and all required checks have been completed.

Monthly services must be paid on or before the agreed due date.

Monthly subscriptions

Customers using monthly services are responsible for paying their subscription fees on time.

If payment is not received, LexLink may:

• Send payment reminders
• Mark the account as overdue
• Suspend or restrict the service
• Cancel the service after continued non-payment
• Require payment of outstanding amounts before reactivation

Routers and equipment

Routers and devices may be sold, rented or supplied as part of a package, depending on the offer.

Ownership, warranty and return conditions may differ depending on the product or package selected.

Customers must keep routers, SIM cards and equipment safe and use them responsibly.

Installation and activation

Installation and activation are subject to:

• Coverage confirmation
• Customer availability
• Access to premises
• Network provider scheduling
• Payment confirmation
• Technical feasibility

Delays may occur due to network availability, courier delays, stock shortages, incorrect customer details, provider delays, weather, protest action, access issues or other circumstances outside LexLink’s control.

Customer responsibilities

Customers must:

• Provide accurate information
• Ensure someone is available for delivery or installation
• Pay invoices on time
• Use services lawfully and responsibly
• Not abuse, resell or misuse services unless authorised
• Keep login, router and account details secure
• Notify LexLink of any billing or service issues as soon as possible

Acceptable use

Customers may not use LexLink services for illegal, abusive, fraudulent, harmful or unauthorised activities.

LexLink may suspend or cancel services where misuse, fraud, abuse or unlawful activity is suspected.

Service interruptions

Internet services may be affected by network faults, load shedding, fibre breaks, tower issues, provider maintenance, congestion, router faults, signal issues or other technical problems.

LexLink will make reasonable efforts to assist customers but cannot guarantee uninterrupted service at all times.

Cancellations

Customers may request cancellation by contacting LexLink.

Cancellation requests must include the customer’s name, contact number, service address and account/order reference.

Outstanding amounts remain payable.

Limitation of liability

LexLink will take reasonable steps to provide reliable service and support. However, LexLink is not liable for indirect losses, loss of income, loss of business, loss of data, downtime, third-party network failures or events outside its reasonable control.

Changes to these terms

LexLink may update these Terms & Conditions from time to time. The latest version will be published on this page.

Contact us

Phone/WhatsApp: 0740030086

Email: support@lexlinks.co.za